Returns Policy

At ZAPQUO, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help! Please carefully review our returns policy outlined below:

1.Return Timeframe

You have 30 days from the date of receiving your order to request a return. After this period, we unfortunately cannot offer a refund or exchange.

2.Conditions for Return

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unworn, unwashed, and with all tags still attached.
• The item must be returned in its original packaging.
• The item must not be a final sale item (such as intimate apparel, swimwear, or custom products).

3.How to Initiate a Return

To start a return, please follow these steps:

Contact us at [email protected] within 30 days of receiving your order to notify us of your intention to return an item.

Provide your order number, the item(s) you wish to return, and a brief reason for the return.

Our customer service team will guide you through the return process and provide you with a return shipping label if applicable.

4.Return Shipping

You are responsible for the cost of return shipping, unless the item you received was damaged or defective. We recommend using a tracked shipping service to ensure the safe return of your item.

5.Refund Process

Once we receive your returned item and confirm that it meets the conditions above, we will process your refund. Please allow up to 7-10 business days for the refund to be issued to your original payment method.

6.Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please initiate a return for a refund and place a new order.

7.Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] with details of the issue and photos if possible. We will resolve the issue promptly and may offer a full refund or exchange, depending on your preference.

8.Non-returnable Items

Certain items are not eligible for return, including but not limited to:

• Final sale or clearance items
• Intimate apparel
• Custom or personalized items

9.Contact Us

If you have any questions or concerns about our Returns Policy, feel free to reach out to us at [email protected] or visit our website at zapquo.com for further assistance.

Thank you for shopping with ZAPQUO. We value your business and look forward to serving you again!